Customer Service Frontliner - Bank Mega

Join Bank Mega as a Customer Service Frontliner and become the face of exceptional banking service in Jakarta. In this dynamic role, you will serve as the first point of contact for customers, delivering professional assistance with financial products, transactions, and addressing inquiries. With a customer-centric approach and a commitment to excellence, you will play a pivotal role in enhancing customer satisfaction and loyalty.

At Bank Mega, we are a leading financial institution dedicated to providing innovative and reliable banking solutions. Our modern office in Jakarta Raya offers a collaborative and supportive environment where your contributions are valued. This is your opportunity to grow your career in a reputable bank while making a meaningful impact on customers' banking experiences.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting customers with financial products, transactions, and inquiries.
• Handle customer complaints and escalate issues to the appropriate teams when necessary.
• Utilize CRM systems such as Salesforce or SAP to manage customer interactions and track service requests.
• Stay updated with banking regulations and industry trends to provide accurate and compliant advice.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Achieve and exceed service level agreements (SLAs) to maintain high customer satisfaction.
• Conduct regular customer feedback sessions to identify areas for improvement.
• Promote and uphold the bank's values and customer service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in customer service or a related role, preferably in the banking industry.
• Excellent communication and interpersonal skills to build rapport with customers.
• Strong problem-solving abilities to handle customer inquiries and complaints effectively.
• Proficiency in using CRM systems such as Salesforce or SAP.
• Knowledge of banking products and services is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in both written and spoken Indonesian and English is a must.

🛠️ Keahlian

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